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Frequently Asked Questions (FAQ)

Resolve your questions about our PARQ platform

PARQ Support avatar
Written by PARQ Support
Updated over a month ago

Differences between the PARQ PRO Plan and the PARQ POS Terminal Plan


PRO Plan

  • Fully digital and paperless operation.

  • Compatible with PC, tablet, or mobile phone.

  • Issues digital tickets sent via WhatsApp or email.


POS Terminal Plan

  • Includes a device with the integrated PARQ Operator app.

  • Allows printing of entry and exit tickets.

  • Works with WiFi or SIM data connection.


Our Discounts

By contract length:

  • 2 years: 5%

  • 4 years: 10%

  • 6 years: 15%

For upfront payment:

  • 3 months: 2%

  • 6 months: 5%

  • 12 months: 10%


Does PARQ have a minimum term clause?

No, except for device or equipment rentals, which require a minimum term of 1 year.


What does PARQ mean by “services”?

A “service” refers to any operation or record that includes the complete stay cycle of a vehicle: Entry, Parking, and Exit.


How to calculate your average services to choose the right plan

  1. Calculate the average number of vehicles entering your car park per day.

  2. Multiply that number by the number of days you operate each month.

Example:
If 100 vehicles enter daily and you operate 30 days per month, your monthly average is 3,000 services.


Steps to subscribe to the right plan

  1. Review the proposal sent by our advisor and select the necessary items.

  2. Read the terms and conditions carefully to ensure you understand all details.

  3. Accept and sign the proposal digitally.

  4. Provide the required documents:

    • RUT (Tax ID certificate)

    • Chamber of Commerce certificate (if applicable)

    • ID of the legal representative

    • Contact and billing details

  5. Make the payment: You’ll receive a payment link. Once confirmed, you can schedule activation and training.


Information required for activation and training

  • Car park address

  • Insurance policy (if applicable): name of insurer and policy number

  • Operating hours

  • Number of parking spaces by vehicle type

  • Service rates for cars, motorcycles, and bicycles

  • Details of partnerships and memberships

  • Information for parking ticket display

  • Complaint handling and liability notice

Important: Having this information ready speeds up setup and configuration.


What payment methods does PARQ accept for its plans and services?

  • Online payments with credit or debit card.

  • Digital payments via WhatsApp or email payment link.

Commissions: 5% for the end customer.
Note: Digital payments do not count toward your plan’s service quota.

Promotion: If 100% of your services use digital payments, the platform is free.

Activation: Contact your advisor to complete the banking details form and agree on payout frequency.


How to activate operator and admin accounts

The main administrator creates users in the system. Each user receives a verification email to set a password and access their account.


Access to the PARQ Platform

PRO Plan

POS Terminal Plan

  • Administrators: beta.parqco.com

  • Operators: Directly from the purchased POS Terminal device.


What happens if I exceed my plan limit?

  • PRO Plan: $80 per additional service.

  • POS Terminal Plan: $15 per additional service.


Electronic Invoicing Integration

  • Activation time: 2 business days after receiving access credentials.

  • Process: A test invoice is generated to verify proper setup before going live.

Required information:

  • Full name

  • Email address

  • Address

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